Telephone Counselling in Alberta

What Is Telephone Counselling?

Telephone counselling, sometimes called phone therapy or teletherapy, is professional mental health support delivered entirely by phone. You receive the same evidence-based care and expertise as you would in an office, but with the added comfort and convenience of connecting from your own space.

Each session is private and personalized. You and your therapist focus on what matters most to you whether that’s managing anxiety, improving relationships, coping with loss, or building confidence. Because there is no video or travel involved, it often feels easier to relax and speak freely.

At The Mental Health Clinic, telephone counselling is available for teens, adults, couples and families across Alberta. You can access individual therapy, relationship support, or coaching for personal growth, all through a simple, secure phone call. Telephone counselling is especially helpful if you live in a remote community, face mobility challenges, manage a busy schedule, or simply prefer the comfort and privacy of talking by phone. Whatever your situation, our goal is to make mental health support accessible, flexible, and compassionate so you feel supported every step of the way.

Why Choose Telephone Counselling

Therapy That Fits Your Life

Life moves quickly, and finding time for self-care can feel impossible. Phone counselling makes it simpler to stay consistent with therapy by removing many barriers. You can schedule sessions during a lunch break, from your car, or in the quiet of your living room, whatever works best for you.

Comfort and Privacy

You don’t have to appear on camera or worry about who might see you walk into a clinic. Telephone sessions provide an added layer of privacy that helps many clients open up more easily. All conversations remain completely confidential on our end, and you choose a quiet, secure place where you feel comfortable speaking.

Accessible Support Across Alberta

From Calgary and Edmonton to small towns and rural areas, telephone counselling removes distance as a barrier. It is especially helpful for people living in remote communities, facing mobility challenges, or managing unpredictable schedules.

Same Expertise, Greater Flexibility

Every therapist at The Mental Health Clinic is registered in Alberta and brings years of experience using evidence-based approaches such as CBT, ACT, and DBT. You receive the same quality of care as an in-person session, with more flexibility to make therapy a consistent part of your life.

How Effective Is Telephone Counselling?

Research shows that phone-based therapy is as effective as in-person sessions for most concerns, including anxiety, depression, trauma, and stress. Many people even find they share more openly over the phone, creating meaningful progress in fewer sessions.

Clients often describe feeling heard, supported, and motivated; proof that healing doesn’t depend on being in the same room, but on the strength of connection and trust.

Preparing for Your First Call

A few simple steps help you get the most from your session:

1. Find a quiet, private space where you feel relaxed.

2. Use a phone with a clear connection or landline.

3. Grab some earbuds or headphones to further your comfort

4. Keep a glass of water, tissues, or notebook nearby.

5. Take a moment before your call to breathe and settle in.

Your therapist will guide the conversation, help set intentions, and ensure you feel at ease throughout the process. For many, these sessions become a familiar and steady part of your self-care routine, offering space to reflect, reset, and refocus.

Save Time and Reduce Costs

Phone sessions eliminate travel time, parking fees, and other expenses tied to in-person visits. With fewer barriers, therapy becomes easier to maintain and more affordable over time. This approach allows you to focus your time, energy, and resources where they matter most…your wellbeing.

Get Started with Telephone Counselling in Alberta

Reaching out is the first step toward feeling better. Telephone counselling makes it possible to receive professional, confidential care without leaving home.

Whether you want support managing stress, navigating life transitions, or improving your relationships, our experienced Alberta therapists are here to help.

Take the next step today and see how phone counselling can make support more accessible, effective, and comfortable.

Telephone sessions are also available for life coaching

FAQs: Telephone Counselling in Alberta

Is telephone counselling as effective as in-person sessions?

Yes. Studies consistently show that phone-based therapy is just as effective as traditional in-person sessions for most mental health concerns, including anxiety, depression, and trauma. Many clients even find it easier to open up when they are in a comfortable space at home. What matters most is the quality of the therapeutic relationship, not the physical setting.

How do I know if phone therapy is right for me?

Telephone counselling is a good fit if you prefer privacy, live in a rural area, have mobility challenges, or find video sessions uncomfortable. It can also be ideal for people who travel frequently or have unpredictable schedules. If you are unsure, a free 20-minute consultation can help you decide whether phone sessions fit your comfort level and goals.

What can I expect during a telephone counselling session?

Most sessions lasts about 50 minutes and feels similar to an in-person conversation. Your therapist will guide the session, help you identify priorities, and work with you to develop practical strategies for change. You can expect a supportive, focused discussion that moves at your pace and centres on what you need most that day.

Are telephone sessions covered by insurance in Alberta?

Yes, most extended health insurance plans in Alberta cover therapy sessions provided by registered therapists. After each session, you will receive a receipt that can be submitted to your insurer for reimbursement. It is always a good idea to check directly with your insurance provider to confirm your specific coverage.

What if I prefer to switch to video or in-person sessions later?

You have complete flexibility. Many clients start with phone counselling and later transition to video or combine both formats, depending on what fits their needs. The most important thing is that you feel comfortable, supported, and consistent in your care.

What if I feel distressed or experience a crisis during my session?

Your therapist will guide you through grounding and safety steps if distress arises during a call. If an emergency ever occurs outside of session time, you will be advised to contact local emergency services or a crisis line right away. Your therapist can also help you create a safety plan if you feel you may need extra support between sessions.